FAQ

Are your products vegan?

Yes, all Argana Products are vegan.

Do you test on animals?

Never.  We love our animal friends and will never test products on them. We believe in safe and effective testing alternatives, while ensuring product and consumer safety. All Argana products are 100% vegan and cruelty free.

What shipping options do you offer and what do they cost?

Standard shipping is FREE when you spend GHC 200 or more for local purchases. Shipping for all international shipping is done through DHL and cost is calculated based on location. Please allow 1 to 2 business days for us to receive and process your order before it is shipped.

When will my order ship?

We process orders within 1-2 business days.  If your order is received after 12pm GMT, it will not be processed until the next business day. Orders received after 3pm on Fridays and over the weekend will not be processed until Monday. Should there be a delay for any reason, we will contact you.

Where is my package?

Once an order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder. If you believe your package is missing, we will start a trace and take the required follow-up steps. This process takes approximately 2-3 business days. We cannot replace packages until they have been confirmed missing.

What is your return policy?

We want you to love your ARGANA  purchase, so if you are not 100% satisfied, please send an email to [email protected] within 30 days of your purchase, and we will provide a return authorization and mailing information. We will be happy to credit your account for the full amount of your purchase, minus the cost of the return shipping.

If the product is unopened, we will happily exchange it for another Argana product, refunding or charging the difference. Shipping fees are non-refundable.

Please send us note via the “contact us” link or chat box on site if you have any questions so we can get you an answer right away.